FlowKit privacy policy
Effective date: 24, June, 2025
Who we are
At Flowkit, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website https://www.flowkit.eu and our services.
Flowkit provides AI-powered automation systems designed to help service-based businesses manage customer inquiries, lead follow-ups, and communication more efficiently.
If you have any questions about this policy, you can contact us at: niilo@flowkit.eu
What Data We Collect
We may collect and process the following types of personal data:
From website visitors:
- Name (if submitted)
- Email address (e.g., via contact form)
- IP address and browser information (via cookies or analytics tools)
From Clients:
- Business contact details
- Login credentials (for services we automate on your behalf)
- Leads and customer information (only if processed as part of our automation work)
Why We Collect Your Data
We collect personal data for the following purposes:
- To provide and operate our automation services
- To communicate with you (support, onboarding, etc.)
- To improve our website and user experience
- To comply with legal obligations
- For billing and administrative purposes (if you become a client)
Legal Basis for Processing (Under GDPR)
We process your personal data based on one or more of the following legal grounds:
- Consent - when you voluntarily provide data via a form
- Contract - when we provide automation services to you
- Legal obligation - where required by law
- Legitimate interest - for analytics, security, and improving our services (without infringing your rights)
Data Retention
We keep your data only as long as necessary to fulfill the purposes we collected it for:
- Website form submissions: Deleted after 90 days if not converted into clients
- Client project data: Retained only during the period of active service and deleted within 30 days of termination
- Analytics data: Retained up to 12 months (aggregated, anonymized)
Data Sharing & Third-Party Tools
We never sell your data. We may share it only with trusted service providers to deliver our services.
We use the following data processors:
- Make.com - automation platform
- OpenAI - for AI-generated messages (via API)
- Google - email, hosting, and document storage
- Wix - website platform (if applicable)
Each of these providers is either GDPR-compliant or based in a jurisdiction with equivalent data protection laws.
Cookies
Our website may use cookies or similar technologies to improve your browsing experience and collect anonymous analytics.
By using our site, you consent to our use of cookies. You can control cookie settings in your browser.
Your Rights Under GDPR
If you are in the EU or UK, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw your consent at any time
- Object to processing or request data portability
- File a complaint with your local data protection authority
To exercise any of these rights, email us at niilo@flowkit.eu
Data Security
We implement appropriate technical and organizational security measures to protect your data, including:
- Encrypted communication (SSL)
- Restricted access to sensitive data
- Data minimization (we only store what’s necessary)
Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available at flowkit.eu/privacy
We recommend reviewing this page periodically to stay informed about how we handle your data.